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FAQ

Where are you located?

We are a United States company, headquartered in Arizona. We have local distribution points in both the United States and Europe, ensuring that orders arrive quickly and securely to customers everywhere. Our products are 100% plant-based, and we use time-tested blending methods that have been used for centuries in the Greek Island of Crete.

 

What are the ingredients?

The ingredients for each product can be found on the individual product pages.

 

Are the products animal friendly?

Yes, our policy is to NEVER test any of our products on animals under any circumstances.

 

Can Adonia Organics Products be used with my regular makeup?

Yes! You may use any of the products from our skin care collection with your regular daily make up without any problems. We do suggest avoiding oil-based foundations while you are using Athena 7 Minute Lift as oil-based products can limit your results. For best results, we recommend using our entire collection for the anti-aging portion of your daily skin care routine.

  

What countries do you ship to?

We currently ship to the United States, Canada, United Kingdom, Antigua, Barbuda, Australia, Brazil, Denmark, Finland, Greece, Guam, Hong Kong, Ireland, Italy, Japan, Mexico, Netherlands, Netherlands Antilles, New Zealand, Norway, Portugal, Puerto Rico, Saint Lucia, Singapore, Spain, and Switzerland.

 

Is the Adonia Collection guaranteed?

We know you will love each and every one of our products. In fact, we are so confident that we back every purchase with a full 30 day money back guarantee. If for any reason you are not completely satisfied with our product, you may return it a full refund within 30 days.

 

How long will it take to get my order?

Every order placed through AdoniaOrganics.com includes free standard shipping, ensuring that your package will arrive quickly and safely. Most orders within the continental United States will arrive within 5 to 7 business days. We pride ourselves on safe handling and prompt delivery. For your convenience we offer the option to upgrade your shipping to FedEx 2-Day Shipping for a low, flat rate of $3.99. International shipments are sent via USPS Global Priority and typically arrive within 7-14 business days depending on how long it takes for the shipment to clear customs once it arrives in your home country.

 

What if I need help?

While our products and our website are designed to be easy to use, we are always here to support you. Live representatives are available Monday through Friday between 8:00AM and 4:00PM Mountain Standard Time. For additional assistance, you may call us toll free at 1-800-641-2336 or Internationally, please call: 001-480-374-1220 and our representatives will promptly be in contact with you!

 

Do you offer FREE shipping?

Yes! We proudly provide FREE Shipping with every order!

 

What if I'm not completely satisfied?

More than likely, you will be! In the event that you are not completely satisfied, simply take advantage of our bottom-of-the-jar guarantee for a full refund.

 

Is my information secure?

Yes! All orders are processed over a secure server meaning that your information is encrypted while in transit and cannot be seen by any unauthorized third party.

 

Do you protect my privacy?

Yes. Information shared with us is used strictly for the purpose of fulfilling your order and communicating with you about your orders. We may from time to time contact you with special offers and promotions that may be of interest to you however; you may choose to opt out at any time. We do not rent, sell, or share your personal information with any third party at any time.

 

How does your subscription beauty program work?

The Adonia Organics subscription beauty program is a great way to ensure that you always have the skin care products you need when you need them. You can customize the program to your individual needs by selecting to receive items every 30 days, every 60 days, or a combination of the two. When you become a member, you will get instant access to exclusive “members only” pricing on the entire Adonia Organics Collection. Starting with your very first purchase, you will instantly save 20% on your entire order! The longer you participate, the more you will save. Once you've been enrolled for 3 months your discount will automatically be increased to 25%, after enrolled for 6 months, your discount will automatically be increased to 30%. After 12 months, your discount will be increased to 40%! You can even get a free bonus jar just for participating. Simply choose to receive two or more products on the subscription beauty program when you enroll and we will give you a free jar of your choice!  Best of all, it is free to join and you may cancel at any time*.

* Free jar offer applies to customers who remain active in the autoship beauty program for at least 6 months. Autoship beauty program accounts that are cancelled prior to 6 months will be charged the standard retail price for the bonus jar at the time of cancellation.