Refund policy

Refunds + Exchanges

Your satisfaction is our top priority, and we will do what we can to ensure your happiness with every purchase.

We offer returns within 30 days of purchase that are refunded back to your original form of payment. To return, please contact us at customercare@adoniaorganics.com. Product(s) sent back to us without first requesting a return will not be accepted. If your return is accepted, we will provide instructions for the return. Follow the instructions and pack the items safely back into the original packaging (if possible). Once we receive the package and inspect the product(s), the total amount minus the original shipping cost will be returned back to your original form of payment. If the product does not meet the return requirements, store credit may be issued or an exchange offered instead. We are unable to offer exchanges or returns of partial sets at this time.

Once we receive the returned item(s) at our facility, please allow 10 business days for the return to be processed. At this time, we are not able to refund orders/items that have not been marked as delivered to Adonia Organics.

If a purchase is made through an unauthorized Adonia Organics retailer, we are unable to assist with a return or exchange.

Please note: We are not able to refund original shipping charges as these are paid directly to the carrier.

 

Gift Returns

If you are wanting to return a Adonia Organics product that was given as a gift and you are unsure where the gifter made the purchase, please package the product(s) safely and ship them to the following address using the shipping method of your choice within 30 days of receiving the gift:

Adonia Organics

Attn: Returns

Address:
7620 E. McKellips Rd. Suite 4-86
Scottsdale, AZ 85257

Please include a note in the package with your email address, otherwise the credit cannot be issued. Once we receive the returned item(s) at our facility, please allow up to 10 business days for us to process the return in the form of store credit.

Please obtain a record of sending the return. The returned item must have at least 50% or more of the product left in the bottle/jar in order to qualify. Please have the return posted within 10 days of reaching out, otherwise, we will not be able to process the return.