Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, you will need a reason for the return. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customercare@adoniaorganics.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at customercare@adoniaorganics.com.

Exceptions / non-returnable items
The only reason to be denied a refund is if you have surpassed the 30 days since you purchased the product. 
Unfortunately, we cannot accept returns on gift cards.


Exchanges
You can give us a call to request an exchange. You will be given a coupon code with store credit to purchase another item or you can also do so directly on the phone with our friendly customer service representative. 


Refunds
We will notify you once we’ve received your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.